Support & Services

Maximizing the Value of Your Material Transfer Solution

Experience our team’s commitment to collaborative support from concept to completion and throughout the lifecycle.

Support & Services

A Commitment That Goes Well Beyond

Whether you turn to us for an entire process line, a new system or a single machine, our customization experts turn your unique challenges into proactive solutions that help you transform your operations. Then, long after installation, count on our service and support personnel to help you keep making the most of your equipment.

Material Transfer - Services - Front-end Maintenance

Front-End Support

Turn to our product visionaries to listen to your needs, apply our expertise to bring your ideas to life, uncover new optimization opportunities and guide your project to success.

Dedicated specialists in design, engineering and project management are with you every step of the way. We work together to build, validate and install your system or equipment as quickly and smoothly as possible.

Turn to MTS to discuss your project needs and the solutions we offer. We’ve got the people and the products to help solve your unique problems. Let us know how we can help inspire change on your shop floor.

Material Transfer - Services - Post-installation Support

Post-Installation Support

MTS equipment is built to last. But in heavy-duty, rugged operations, even the toughest systems benefit from a little TLC. Our support team stands ready to help you minimize downtime and maximize performance. Choose your preferred service approach, available in annual contracts for convenient planning.

Our year-long service contracts are available in two offerings: Preventive Service and Reactive Service.

Preventive Service

Turn costly unplanned downtime into efficient, predictable performance through routine maintenance tailored to fit your production needs and schedule.

All services performed by MTS and our agents comply with authorized maintenance procedures

Flexible prescheduled appointments and billings to minimize production interference and paperwork

Reactive Service

Material Transfer responds quickly to customer’s unplanned downtime to ensure plants stay up and running.

Immediate response by phone, remote log-in or on-site visit

Weekend and holiday service available

Equipment Evaluations

Operator Training

Remote Equipment Monitoring

Equipment Evaluations

MTS strives to proactively keep its customers’ plants up and running by offering customized equipment evaluations and preventive maintenance on a semi-annual or annual basis.

Operator Training

MTS prides itself in creating equipment that is built to work, and we offer customers operator training to arm them with the knowledge and resources to safely and efficiently run and maintain their equipment.

Remote Equipment Monitoring

MTS’ state-of-the-art remote equipment monitoring service eliminates the need for on-site service by providing us with the ability to monitor your equipment health, operation and faults without needing to be on-site.

Start a Conversation.

 Contact our customization experts to see how we can make big things happen for you.